Ask Disha 2.0: To make train ticket booking and various other railway-related services more accessible, the Indian Railway Catering and Tourism Corporation (IRCTC) has launched its new Artificial Intelligence (AI)-based chatbot, ‘Ask Disha 2.0’. This advanced chatbot, powered by CoRover.ai, is capable of providing quick and accurate answers to passenger queries. Its primary goal is to offer users an enhanced and convenient experience.
What is Ask Disha 2.0?
Ask Disha 2.0 is an advanced digital assistant that provides various services to passengers, from booking tickets to checking refund statuses. This chatbot operates using Artificial Intelligence (AI) and Machine Learning (ML) technologies, which allows it to improve over time. Currently, it is available in Hindi and English, with plans to introduce it in other languages soon.
What are the benefits?
Ask Disha 2.0 comes with a host of benefits for users, making their train travel experience smoother. The key features include:
- Ticket Booking: Passengers can now book their tickets directly through the chatbot, avoiding lengthy processes.
- Ticket Cancellation and Refunds: Cancelling tickets and tracking refund status has become much easier. Passengers can check their refund status with a few simple steps.
- PNR Status: Passengers can easily check the current status of their ticket using their PNR number.
- Booking History: Users can view their entire booking history and, if needed, print or share their e-tickets.
- Voice Command Feature: In addition to text, passengers can ask their questions via voice message, making the chatbot even more user-friendly.
How to use it?
Using this chatbot is very simple. Follow the steps below:
- Go to the official IRCTC website or mobile app.
- Click on the ‘Ask Disha 2.0’ icon on the homepage.
- When the chatbox opens, type your query in the text box or ask via voice message.
- The chatbot will answer your question and provide the necessary service.
This new technology will not only save passengers’ time but also guide them correctly regarding various railway services. It is a significant step towards the digitalization of Indian Railways, promising to make train journeys more comfortable in the future.
