Zoho AI Tools: Zoho Rolls Out New Free Agentic AI Tools for Enterprises

Zoho AI Tools: Tech corporation Zoho Corporation has recently announced the launch of a suite of new ‘Agentic AI’ tools for enterprises. These tools are designed to make the daily operations of organizations simpler and more efficient. Most importantly, Zoho is making these advanced AI tools available for free within its Collaboration, Customer Experience, and Human Resources suites.

These agentic AI tools are a step beyond typical AI models. They don’t just provide information or answer questions; they can autonomously execute complex, multi-step tasks on behalf of the user. This move will enable organizations, especially Small and Medium Enterprises (SMEs), to significantly boost their productivity and customer service without incurring large additional costs.

How Will These New AI Tools Help Businesses?

Zoho has integrated these new AI capabilities across its various platforms. Let’s take a look at the benefits in each category:

1. Collaboration and Productivity (Zoho Workplace)

The Zoho Workplace suite (which includes Zoho Mail, Sheet, Tables, and Cliq) is now smarter.

• Automated Email Management: The new AI agents can search your inbox for specific emails, summarize them, and even draft and send new emails based on your prompts.
• Lead Generation Agent: This tool can automatically scan unread emails, identify potential sales inquiries among them, and convert them directly into a lead in the system. This will save the sales team a significant amount of time.
• Smart Data Management (Zoho Tables): Users can easily set up a database with sample data and linked fields. Features like ‘Sentiment Analysis’ and ‘Language Detector’ will make the database more intelligent and context-aware.

2. Enhanced Customer Service (Zoho Desk)

Customer support is the backbone of any business. Zoho Desk’s new AI agents will make this department even stronger.

• Resolution Expert Agent: This agent will meticulously document the solutions for every customer support ticket (complaint). As a result, when similar issues arise in the future, the support team can resolve them quickly and accurately. It also helps in building a knowledge base.

3. Efficient Human Resources (Zoho Recruit)

The HR department spends a lot of time on the talent acquisition process. Zoho Recruit’s new AI tools will simplify this process considerably.

• Automated Matching: The ‘Candidate Matches’ and ‘Job Matches’ tools will analyze thousands of resumes, job descriptions, and candidate profiles to help find the best candidate for the right position.
• AI-Assisted Assessment Generation: It is now possible to create assessments tailored for specific roles (including questions, answers, and scoring weights) with the help of AI. This will make the recruitment process more impartial and effective.

Significance for Enterprises

Zoho’s move could bring a significant change to the market. By providing agentic AI tools for free, small and medium-sized organizations can now enhance their operational efficiency without expensive technology. This will enable them to compete with larger corporations and provide better service to their customers. These tools provide practical and actionable insights, helping businesses make the right decisions.