IndiGo Refund Process: Relief for IndiGo Passengers Easy Process and Rules to Get Refund for Cancelled Flights
IndiGo Refund Process: The ongoing disruptions in the country’s aviation services have caused severe distress to passengers for several days. Even on the sixth consecutive day, operations of IndiGo Airlines, India’s largest carrier, have not fully normalized, leading to growing frustration among travelers. As of Sunday, December 7, the airline was forced to cancel approximately 650 flights. Caught between flight cancellations and skyrocketing airfares, passengers are facing a harrowing time. However, in an effort to reassure travelers during this crisis, IndiGo has announced a comprehensive refund policy.
In compliance with DGCA regulations and to assist affected passengers, the airline has declared that those with tickets within a specific timeframe whose flights were cancelled will receive a full refund. But how can you apply? What are the rules? Here are the detailed guidelines.
Refund Eligibility and Timeline
IndiGo authorities have stated that efforts are being made to gradually stabilize the situation. However, passengers whose travel dates fell between December 5, 2025, and December 15, 2025, and whose flights were either cancelled or rescheduled, are eligible for a full refund of their ticket amount.
According to Directorate General of Civil Aviation (DGCA) rules, if a flight is cancelled or delayed due to the airline’s fault, passengers are entitled to a refund or the option to rebook their tickets without extra charges.
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Join on TelegramStep-by-Step Process to Get Refund
If your flight has been cancelled, there is no need to panic. You can easily apply for a refund from the comfort of your home using your mobile or laptop. Follow these simple steps:
- First, open the official IndiGo website or mobile app.
- Navigate to the ‘Manage Booking’ section.
- Check your flight status by entering your PNR number and Last Name.
- If your flight is marked as cancelled, you will see options for a ‘Full Refund’ or ‘Rebooking on the next available flight at no cost’.
- Select the refund option, enter the necessary details (Email ID, PNR, etc.), and submit the request.
It is worth noting that for domestic flights delayed by more than 6 hours, passengers can also choose between a full refund or a flight departing within the next 6 hours.
Refund Method and Processing Time
The refund process depends on how you originally booked your ticket. The table below simplifies the refund methods based on payment modes:
| Payment Mode | Refund Method & Time |
|---|---|
| Online Payment (Card/UPI) | The amount will be credited back to the source account within 5-7 business days. |
| Cash Payment | Visit the airport counter where the ticket was purchased. Show your ticket and valid ID to get an immediate cash refund. |
| Travel Agent/Third-party App | If booked via apps like MakeMyTrip, Yatra, or an agent, the refund will be processed by that specific agency. You must contact them directly. |
Government Intervention and Current Status
The Ministry of Civil Aviation stated on Sunday that it is closely monitoring the situation to minimize passenger inconvenience. Following government directives, IndiGo has processed refunds worth approximately ₹610 crore to passengers by Sunday evening. Additionally, the process of delivering nearly 3,000 pieces of left-behind luggage to passengers’ addresses is underway. The government has directed that all pending luggage must be delivered within the next two days.
IndiGo claims that the situation is moving towards normalcy. In a statement, the airline mentioned that 137 out of its 138 stations are now operating at full capacity.
