West Bengal Health Scheme (WBHS) beneficiaries received a significant update: the iconic Care & Cure Hospital a multi-specialty facility under Vivo-Care Private Limited in Kolkata has been immediately suspended from the WBHS empanelment list. This decision was announced by the state’s Finance Department’s Medical Cell on September 4, 2025.
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Reasons for Suspension
- Denial of emergency admissions: The hospital reportedly refused to admit emergency patients eligible under WBHS, violating the terms of the Memorandum of Agreement (MoA).
- Excessive charges: It allegedly imposed fees above the WBHS-approved rates.
- No valid receipts issued: In many cases, patients were not provided with proper official receipts for extra payments collected.
- Billing process irregularities: Indoor patient billing procedures were not followed as required under the scheme.
Immediate Impact on Patients
- New admissions halted: No WBHS-benefiting patients can be admitted to Care & Cure Hospital for scheme-covered services.
- Continuity of care maintained: Patients already admitted at the time of the suspension will continue receiving care under WBHS, unaffected until their treatment concludes.
What Happens Next?
- Investigation underway: The Medical Cell of the Finance Department is carrying out a detailed investigation into the allegations.
- Temporary nature of the suspension: The suspension is not permanent. Reinstatement of the hospital under WBHS depends on the findings of the investigation.
- Alternative options recommended: WBHS beneficiaries are advised to seek services at other empanelled hospitals while this issue is resolved.
Actionable Insights for Readers
- Check hospital empanelment: Before seeking services, verify whether a facility is currently empanelled under WBHS via the official portal or local listings.
- Look for documentation: Always request valid receipts for payments, even for emergency or scheme-covered services.
- Report issues promptly: If you face denial of admission or overcharging at any WBHS-empanelled institution, report it to the Finance Department’s Medical Cell.
- Monitor updates: Stay informed through the official WBHS portal for any reinstatement or changes in empanelment status.
Why It Matters
This suspension underscores the West Bengal government’s commitment to enforcing WBHS guidelines strictly and safeguarding beneficiary rights. It serves as a timely reminder that empanelment is contingent upon compliance with service norms and billing transparency.
