New Flight Rules: Big News for Passengers! Flights Can Now Be Canceled for Free Within 48 Hours, DGCA Brings New Rules

New Flight Rules: The Directorate General of Civil Aviation (DGCA) is set to take a very important and reassuring step for air passengers. Through proposed new regulations, the rights of air travellers are going to be further protected, which will undoubtedly open a new horizon in the country’s air travel system. The most significant among these new rules is the provision for free flight cancellation within 48 hours of booking and other transparency-related requirements. This move is expected to make air travel more flexible and fair.

Once these proposed rules are implemented, passengers will benefit greatly and will not have to face financial losses due to unexpected changes in their travel plans. Currently, many airlines impose high charges for flight cancellations, which is a major cause for concern for passengers. This new rule will play a significant role in solving that problem.

Impact on Airlines and Agents

Airlines and travel agents will have a major responsibility to implement these new rules from the DGCA.

• Airlines: Airlines will need to immediately update their online booking systems. They will have to restructure their fare rules to incorporate the 48-hour free cancellation facility. Making these technical and infrastructural changes quickly will be a major challenge for the airlines.
• Travel Agents: Similarly, travel agents must also modify their booking and refund processes. They need to ensure that passengers are aware of this new benefit and can easily avail of it.

These changes will not be limited to system updates alone but will also require staff training so that they are properly informed about the new regulations and can assist passengers accordingly.

Enforcement and Consumer Grievance

The DGCA is planning to implement a strict system to ensure these rules are followed correctly. The rules will be finalized after the consultation period ends on November 30.

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  Non-Compliance: If any airline fails to comply with these new rules, the DGCA will impose penalties and take regulatory action against them. In serious cases, it could even affect their license. This strict measure will ensure that all airlines respect passenger rights.

  
  

• Grievance Redressal: If a passenger faces a delay in getting a refund or any other issue, a clear mechanism has been put in place for them to file a complaint. Passengers can file their complaints on the following platforms:

  • Air Sewa Portal (Website)
  • DGCA Consumer Grievance Cell
  • National Consumer Helpline or Consumer Court

These proposed rules mark a progressive step towards consumer protection in the aviation sector, promising a more flexible and fairer travel experience for passengers.